Operations Coordinator

$1,500 - $2,500/month | Full-Time MST hours | Remote from LATAM

ABOUT OUR CLIENT

Our client is Colorado's go-to studio for ROI-driven short-term rental design and project management. Founded by designers who are also STR investors, the team combines creative precision with operational discipline to deliver properties that outperform industry benchmarks. Every project is data-informed, design-led, and executed end-to-end, from concept through install.

ABOUT THE ROLE

This is a full-time, remote operations role at the center of a fast-growing design studio. You will own the day-to-day systems that keep projects moving, clients informed, and the business running smoothly. Across four key areas, you will be managing admin and back-office operations, handling client communications, supporting project delivery, and helping drive business development activity.

This is not a passive support role. The right person is a proactive operator who takes ownership, communicates with clarity, and identifies and fills gaps without being asked. If you thrive in a fast-paced environment where no two days look the same, and you take pride in keeping everything organized and on track, this role is built for you.

WHAT YOU WILL DO

Operations and Admin 30%

• Manage invoice tracking, payments, and vendor follow-ups

• Own calendar management, inbox triage, and leadership scheduling

• Maintain file organization across Google Drive and internal systems

• Handle setup, access management, and upkeep across the tool stack

Client Communications 25%

• Onboard new clients with welcome emails, intake materials, and kickoff coordination

• Send project status updates throughout the project lifecycle

• Manage post-install follow-ups, review requests, and 30 and 90 day check-ins

• Keep referral partners informed on project completions and support case study creation

Project Management Support 25%

• Serve as the operational point of contact with contractors and vendors on active projects

• Track orders and delivery timelines and flag delays before they affect installs

• Process contractor quotes, apply standard markup, and generate client invoices

• Keep CRM and project management systems current and accurate

Business Development Support 20%

• Research and build referral partner lists with contact info and fit notes

• Send post-meeting follow-ups and maintain outreach cadences in the CRM

• Monitor STR communities and flag partnership or visibility opportunities weekly

• Maintain referral agreements on file and prepare commission summaries when due

WHAT WE ARE LOOKING FOR

• 2 or more years in an operations, project coordination, or similar role within a fast-moving small business

• Experience working in the home improvement industry

• Strong written communication skills with the ability to manage client-facing correspondence independently

• Highly organized with the ability to manage multiple priorities

• Self-directed and accountable in a remote, async-first environment

• Comfortable with CRM and project management tools (Pipedrive and ClickUp experience is a plus)

• Available during overlapping US Mountain hours