Technical Customer Service & Sales Associate

💼 Salary: $1,200–$1,500/month USD
🕒 Schedule: Full-Time EST or CST hours | Remote | Contractor Position
🗣️ English Fluency Required

Empower professionals. Advance sustainability. Make a difference.

Latino Legends is proud to partner with a U.S.-based education and technology company that provides industry-leading training and certification programs designed to build a more sustainable future. Their mission is to equip individuals and organizations with the skills needed to thrive in energy efficiency, green building, and workforce development.

We’re seeking a Technical Customer Service & Sales Associate who can serve as a trusted guide for learners—helping them explore programs, enroll in the right training, and achieve their professional goals.

What You’ll Do

• Respond to Inbound Inquiries: Act as the first point of contact via phone, email, live chat, and website inquiries. Provide clear, professional support for both online and in-person training.

• Guide and Advise: Help prospective students choose the right courses or certifications by explaining program benefits, eligibility criteria, and differences between offerings.

• Process Orders and Enrollments: Accurately manage course sign-ups, payments, and support requests while keeping detailed CRM records.

• Troubleshoot and Support: Assist with semi-technical issues related to training platforms, testing, and credential management. Escalate more complex issues as needed.

• Proactive Outreach: Re-engage past customers, provide program updates, and nurture leads to encourage new enrollments and renewals.

• Sales & Upselling: Identify opportunities to recommend additional training or services through consultative, solution-focused conversations.

• Customer Success: Ensure each interaction is helpful, empathetic, and informative, creating a seamless student experience.

• Collaboration: Share customer insights with sales, marketing, product, and training teams to strengthen alignment across the organization.

• Continuous Improvement: Suggest process enhancements and contribute to building a culture of professionalism, innovation, and growth.

What We’re Looking For

• Experience: Background in customer service, inside sales, or technical support—ideally in education, SaaS, or training.

• People Skills: Strong empathy, listening ability, and skill in identifying customer needs.

• Technical Aptitude: Comfortable with troubleshooting, guiding customers through online platforms, and learning new systems.

• Sales Mindset: Resilient, curious, and skilled at uncovering and pursuing opportunities.

• Organizational Skills: Detail-oriented, efficient, and able to juggle multiple priorities.

• Tech Savvy: Familiar with CRM tools and Microsoft Office Suite; quick learner with new technologies.

• Team Player: Adaptable and collaborative, ready to support colleagues across teams.

• Education: Bachelor’s degree in business, communications, or related field preferred (or equivalent experience).

Why Join This Opportunity?

• Mission-Driven Impact: Contribute to the advancement of sustainability and workforce development.

• Growth & Flexibility: Access opportunities for professional development in a supportive and innovative environment.

• Positive Culture: Join a responsive, collaborative team that values creativity, humor, and continuous improvement.