Self-Storage Operations Coordinator

Schedule: Monday–Friday, ~9:00 AM – 5:00 PM EST (flexible within a couple of hours)
Location: Remote, with occasional calls/meetings
Compensation: $1,600 USD per month

We are looking for a highly organized and detail-oriented Self-Storage Operations Coordinator to support the day-to-day operations of our storage facilities. This role is perfect for someone who thrives in a fast-paced, dynamic environment and enjoys coordinating people, vendors, and processes to keep operations running smoothly.

Key Responsibilities

Operations & Task Management

• Manage incoming tasks and requests from Automated Storage (Monday.com)

• Assign tasks to field reps

• Collect updates from field reps and feed information back into Monday

• Maintain and update unit repair lists

• Coordinate repair projects end-to-end:

  • Source vendor bids and new vendor contacts when needed

  • Track project progress and follow up until completion

• Manage direct communications with field reps when tasks are not automated

• Keep unit status accurate and up to date in Monday.com (automation-supported, but repairs require manual updates)

• Manage lock inventory

• Conduct secret shopping calls to properties to confirm pricing, availability, and market conditions

Vendor & Financial Coordination

• Enter vendors and third-party contacts into CRM (Monday) and keep records updated

• Process vendor invoices: input into QuickBooks and manage payment approvals

• Keep all operational files (photos, documents, etc.) organized within Office365

Meetings & Communication

• Gather agenda items and drive discussions during weekly operations meetings

• Manage email inbox delegation and ensure timely follow-up on important items

• Conduct cold calling and lead follow-up related to operations and acquisitions

Customer Outreach & Engagement

• Conduct outreach to current and past tenants, including negotiating with past-due tenants

• Proactively encourage tenants and customers to leave Google reviews

• Support other customer-facing initiatives to improve satisfaction and strengthen brand presence

Must-Have Skills & Qualities

• Strong comfort with async communication (Slack, email, etc.)

• High attention to detail, excellent follow-up, and organizational skills

• Ability to coordinate and track multiple projects and tasks simultaneously

• Vendor management and negotiation skills

• Experience using task/project management tools like Monday.com

• Basic accounting/bookkeeping knowledge (QuickBooks experience preferred)

• Ability to evaluate on-market properties and assist with acquisitions research

• Self-starter mindset: comfortable working independently, dealing with ambiguity, and helping to build and improve processes as we grow

Nice-to-Have Skills

• Customer service experience; ability to handle tenant outreach when needed

• Underwriting support (Excel): entering unit data, pricing, and competitor analysis

• Ability to draft and enhance SOPs and documentation

• Light marketing and creative support:

  • Social media (Facebook, LinkedIn, X/Twitter)

  • Newsletters (beehiiv or similar platforms)

  • Graphic design for simple marketing/operations materials

• Familiarity with AI tools (ChatGPT, Claude, etc.)

• Experience with Google Ads campaign management

Tools & Technology You’ll Use

• Monday.com (operations management)

• Smartsuite (acquisitions)

• QuickBooks (accounting)

• Office 365 (documents, files, organization)

• Slack (team communication)

• Zoom (meetings)

• Storage software: ESS, Cubby

• (Nice to have) Make.com, AWS

What We’re Looking For

The ideal candidate is:

• Organized, detail-oriented, and proactive

• A strong communicator who thrives in remote and async-first work environments

• Comfortable wearing multiple hats in a growing company

• Excited about bringing structure and consistency to operations

• Resourceful and self-motivated, with the initiative to improve workflows and create clarity where processes are still evolving