Customer Service Representative (Remote - LATAM)
Reports to: Customer Service Manager
Job Type: Full-Time
Salary: $1,500 – $1,900 USD/month

About the Role:
Latino Legends is proud to partner with a fast-growing company in the fitness and wellness industry in its search for a Customer Service Representative based in Latin America. This fully remote role is an exciting opportunity for individuals who are passionate about delivering outstanding customer service and thrive in a dynamic, people-focused environment.

Job Summary:
The Customer Service Representative will serve as the first point of contact for customers, providing support through email, chat, and phone. The ideal candidate will be a proactive communicator with strong problem-solving abilities and a customer-first mindset, dedicated to ensuring a seamless and positive experience for every interaction.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via email, chat, and phone

• Assist customers with product information, troubleshooting, and account-related issues

• Effectively resolve customer complaints while maintaining a positive and empathetic approach

• Maintain accurate records of all customer interactions and escalate issues when necessary

• Collaborate with internal teams to identify and address customer concerns

• Highlight recurring issues and contribute feedback to improve processes

• Stay informed on products, services, and company policies

Requirements:

• Fluent in both Spanish and English (spoken and written)

• Prior experience in customer service, support, or a similar role

• Strong conflict-resolution and problem-solving skills

• Ability to work independently in a remote work environment

• Excellent written and verbal communication

• Familiarity with customer support tools (e.g., Zendesk, Freshdesk) and CRM platforms

• Flexible availability to support customers across different time zones

• Interest or background in fitness, wellness, or health-related fields is a plus

What’s Offered:

• Competitive monthly salary 

• Flexible, remote work environment

• Opportunities for career development and professional growth

• A positive, inclusive, and collaborative team culture